Severity Level definition

Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

Severity Level means the applicable severity level assigned by IFS to an Incident, as it may be re-classified by IFS based on information gathered throughout the Case lifecycle.

Severity Level means the level of impact an Incident has on the operation of the Supported Service or Customer Solution, as described in Clause 1.3.1.3 below (Incident Report Severity). The Severity Level also may be referred to as the "Incident Priority".

Examples of Severity Level in a sentence

• Requests received from Customers with Premier Level Support Services shall receive priority handling over other requests within a given Issue Severity Level.

• Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such email or web support ticket request from Customer per the Issue Description guidelines given in the table below at AvePoint’s sole discretion.

• Severity Level Description P1 Production use of the DivvyCloud platform is completely inaccessible or unusable, or the majority of its services aren't accessible or are unusable.

• Company shall assign an appropriate Severity Level to all Support Cases according to the Severity Level definitions.

• Severity Level Initial response time P1 (Available 24/7) 4 hours P2 (Available Business Hours) Next business day P3 (Available Business Hours) Next business day P4 (Available Business Hours) Next business day 3.

More Definitions of Severity Level

Severity Level means the Severity Levels 1-4 as defined below:

Severity Level means classification of a problem determined by Viavi personnel based upon the Customer’s assessment of business impact. The three (3) Severity Levels that apply to the Services are as follows:

Severity Level means the applicable severity level assigned by IFS to a Case, as it may be re-classified by IFS based on information gathered throughout the Case life-cycle.

Severity Level means the level of severity of a Test Issue, the criteria for which are described in Annex 1;

Severity Level means a defining classification scheme for all issues with corresponding resolution times.

Severity Level means the level of severity of a Test Issue, the criteria for which are described in Annex 1 of (Testing Procedures).

Severity Level shall have the meaning set out in section 3 of this Annex.