Productive Hours definition

Productive Hours means the total number of hours spent in talk time plus hold time plus available time plus wrap up time. Notwithstanding anything to the contrary, wrap up time includes all time when the CSR is working on a customer issue.

Productive Hours means the time staff are in their office or in the field. A full-time State employee typically has 2,080 paid hours per year (40 hours x 52 weeks). However, cost studies reduce this number to account for non-productive hours (sick leave, vacation, holidays, training days, meetings, etc.). MGT calculates the productive hourly rate for each staff classification by dividing annual salary and benefits by annual productive hour figures. The average productive hours for the State’s staff providing services was 1,800 hours per year.

Productive Hours means the number of productive hours actually worked by Supplier Personnel or Supplier Subcontractor to provide the Solution Services within the scope of the approved Statement of Work. Productive Hours do not include:

Examples of Productive Hours in a sentence

• The Bonus Rate is determined by multiplying the achieved Bonus percentage set forth in the SOW by the Productive Hours Rate set forth in the SOW.

• Monthly Productive Hours Worked Means with respect to any month and any Service Provider Personnel, the number of productive hours worked by such Service Provider Personnel, excluding non-productive time (e.g. commuting time, vacation, holidays, training unrelated to the Services, education, marketing, administrative staff meetings, medical leave, and military leave).

• Productive Hours – means the number of productive hours actually worked by a Unisys employee or Subcontractor employee, excluding non-productive time (which non- productive time includes travel, vacation, holiday, training, education, marketing, administrative staff meetings, medical leave and military leave) to provide the Services.

• If applicable, invoices for Bonus Rate payments due to Vendor (the “Bonus Invoice”) shall be submitted monthly by Vendor no later than [*] ([*]) business days after Vendor sends to Comcast Vendor’s invoice for Productive Hours, Training and Overtime Hours.

• Productive Hours are defined as the total available hours for productive work in a year, excluding overtime, less paid time off.

More Definitions of Productive Hours

Productive Hours has the meaning given in Exhibit 4.

Productive Hours means the actual work hours exclusive of vacation, holidays, sick leave and any other absences.

Productive Hours means the Actual Hours that are recorded against jobs in the Tranman Fleet Management System which are undertaken by the Staff for each respective Partner;

Productive Hours means the hours during which resources from the supplier would be productively working;

Productive Hours means the number of productive hours actually worked by a Service Provider employee or Service Provider subcontractor employee, excluding non-productive time (which includes travel, vacation, holiday, training, education, marketing, administrative staff meetings, medical leave and military leave) to provide the Services. Productive Hours does not include Service Provider internal management time

Productive Hours has the meaning given in Section 7.3(a).

Productive Hours means the actual work hours, exclusive of vacation, holidays, sick leave and any other absences, with the following inclusions and exclusions.