Escalation Procedures definition

Escalation Procedures means the procedures set forth in Section 10.3 of this Agreement.

Escalation Procedures means the procedures set forth on Schedule 7.1(c).

Escalation Procedures means the procedures set forth in Section 16.3 of these General Terms and Conditions.

Examples of Escalation Procedures in a sentence

• The Technical Support and Escalation Procedures are described in the EMI Project Support Plan.

• QUMU’s standard Escalation Procedures are described in Appendix B to this Support Agreement.

• In general, if a CUSTOMER is not satisfied with a response from the QUMU Customer Support personnel assigned to the CUSTOMER’s Support Request, they may request that the issue be escalated in accordance with QUMU’s Escalation Procedures.

• Within one (1) hour of a request from DMAS or VITA, in its governance role, Supplier shall respond to such request for support of Licensed Services regarding the Application and Licensed Services, including Application, Supplier Product, and Documentation in accordance with the procedures identified in Exhibit I of the Contract, which should include a Table of Service Levels, Response and Resolution Times and Escalation Procedures for Licensed/Cloud Services.

• Reporting outages of the transport facilities included in this Agreement shall be addresses to the PROVIDER call center or NOC-Network Operation Center 7x24x365 and then reported pursuant to PROVIDER Special Facilities Reporting and Escalation Procedures for EVLS (“Escalation List”).

More Definitions of Escalation Procedures

Escalation Procedures has the meaning ascribed thereto in Section 10.2;

Escalation Procedures means a set of procedures defined by the QUMU Customer Support team that allows customers to increase the visibility and attention to a particular Service Request that the CUSTOMER and QUMU’s Customer Support team is working on together.

Escalation Procedures means those procedures as set forth in Section 2.5 below followed by Sqrrl and levels of resources allocated by Sqrrl to address Licensee’s Bug reports.

Escalation Procedures means the procedures set forth in Section 10.2 of this Agreement.

Escalation Procedures means the escalation procedures established and implemented by the Trustee and which are summarised in Schedule D to this Deed;

Escalation Procedures means that any issue in dispute by lack of agreement of the Management Team that is subject to this Escalation Procedure will first be brought to the Alliance Board who will have ten (10) calendar days to consider and attempt to resolve any such issues. If unsuccessful, the issue will then be considered for resolution over another ten (10) calendar day period by the CEOs of ABI and RTX. If this is unsuccessful, the issue will then be subject to the business arbitration rules outlined in Section 12.1.

Escalation Procedures. RHYTHMS will escalate problems involving customers and clients based on the escalation table in Appendix A (as developed by Rhythms and mutually agreed upon by Rhythms and Cisco). The matrix is used as a GUIDELINE in escalating network problems within RHYTHMS. If at any time the customer feels that results and/or progress in resolving a network trouble is unsatisfactory, escalation using the numbers on the contact list is encouraged. Areas to be covered are as follows: