Support System. The Association and the District are committed to providing a program that meets the needs of all students. Processes should be designed to deal with program issues that arise in Student Support and are designed to be fair, equitable and clear. These issues may take the form of financial needs, service delivery needs, curricular issues, and staff development. Needs are addressed by providing a support structure that allows staff and administration to have a process for addressing issues.
Support System. The Ticket Creation and processing shall take place in accordance with the Support System made available by Itelligence, which shall be available for the Ticket Creation daily from 0:00 to 24:00 hrs. In general, any and all tickets/notices (error tickets, information and advice requests and further types of tickets/notices) shall be given to Itelligence via this Support System. In exceptional situations only, for example if the Support System is not accessible, the Service-Hotline of Itelligence is available for the Ticket Creation. The status of the processing by Itelligence may be checked by the Customer at any time.
Support System. All support requests are recorded in web-based Support System. This provides the facilities for both support staff and management to view call status, assign calls, escalate calls as well as integrate historical call data into a ‘knowledge base’ to ensure prompt resolution. Customers may also access the system to monitor incidents. SCHEDULE 3
Support System. The contractor shall determine support system requirements for the JTAMS.
Support System. ACS agrees to perform for Customer, and Customer engages ACS to perform data processing and other services in order to provide to Customer the Support System, including the applications specified in Schedule A. By an amendment to Schedule A or approved work order signed by a duly authorized representative of Customer and ACS, Customer and ACS may agree that ACS will perform additional services in order to provide additional applications, and such applications shall be included within the term "Support System" under this Agreement. Customer will process with ACS (throughout the Original Term and any Renewal Term of this Agreement) all accounts associated with each Support System Application provided to Customer under this Agreement.
Support System. COLLEGE agrees to maintain a department responsible for the maintenance and administration of the computers and networks.
Support System. The Notification Creation and processing shall take place in accordance with the Support System made available by Itelligence, which shall be available for the Notification Creation daily from 0:00 to 24:00 hrs. In general, any and all reports/notices (error reports, information and advice requests and further types of reports/notices) shall be given to Itelligence via this Support System. In exceptional situations only, for example if the Support System is not accessible, the Service-Hotline of Itelligence is available for the Notification Creation. The status of the processing by Itelligence may be checked by the Customer at any time.
