SPARE PARTS SUPPORT. Seller warrants that items of the type purchased under an Order, including the sub-assemblies and spare parts, shall be made available by Seller to Buyer and its customers during the operational life of the items purchased, but at least for fifteen (15) years after the date of final shipment under an Order. Further, during the said period Seller shall continue to provide technical support and service at the same level as presently provided. In the event Seller discontinues manufacture of the aforementioned items, sub-assemblies or spare parts or does not provide any of them in a timely manner for Buyer’s requirements, Seller shall make available to Buyer all drawings, specifications, data, tooling and know-how and grant to Buyer a royalty-free, irrevocable and sub-licensable licence to all applicable intellectual property rights which will enable and facilitate Buyer, its suppliers or its customers to manufacture or procure and use and sell said items, sub-assemblies and spare parts for the remainder of the fifteen (15) year period.
SPARE PARTS SUPPORT. The Spare Parts Group provides the following categories of spare parts support to Spirit, as requested by Spirit: • - Individual Customer Account Representatives • - Provisioning • - Planning • - Order Administration • - Spare Parts Inventory • - Effective Expedite Service • - Worldwide Distribution
SPARE PARTS SUPPORT. Spares will be provided as part of the Contract. An inventory of spare parts will be prepositioned at Satellite Vendor-designated local maintenance facilities that cover Equipment sites used by County. Spares for the Equipment antenna subsystem, including reflectors, mounts, modems, and if applicable, certain video equipment will be centrally stocked at a designated location in the continental United States. Satellite Vendor will replace malfunctioning Equipment components on a one-for-one exchange basis with a functionally equivalent spare part.
SPARE PARTS SUPPORT. Seller warrants that items of the type purchased under an Order, including the sub-assemblies and spare parts, shall be made available by Seller to Buyer and its customers during the operational life of the items purchased, but at least for fifteen
SPARE PARTS SUPPORT. The Spare Parts Group provides the following categories of spare parts support to airline customers: • Individual Customer Account Representatives • Provisioning • Planning • Order Administration • Spare Parts Inventory • Effective Expedite Service • Worldwide Distribution THIS DOCUMENT CONTAINS INFORMATION PROPRIETARY TO IAE. Page 77 of 118 ACCOUNT REPRESENTATIVE An Account Representative is assigned to each customer using IAE equipment. This representative provides individualized attention for effective spare parts order administration, and is the customer’s interface on all matters pertaining to new part planning and procurement. Each representative is responsible for monitoring each assigned customer’s requirements and providing effective administrative support. The Account Representatives are thoroughly familiar with each customer’s spare parts ordering policies and procedures and are responsible for ensuring that all customer new parts orders are processed in an effective manner. SPARE PARTS PROVISIONING PLANNING Prior to delivery of the first new aircraft to an airline customer, preplanning discussions will be held to determine the aircraft/engine program, and engine spare parts provisioning and order plans. Mutually agreed upon provisioning target dates are then established and on-time completion tracked by the Customer Account Representative with the assistance of logistics specialists in Spare Parts Provisioning and Inventory Management. Meetings are held with airline customers at a mutually agreeable time to review suggested spare parts provisioning lists prepared by spare parts Provisioning. These lists are designed to support each customer’s particular fleet size, route structure and maintenance and overhaul program. ORDER ADMINISTRATION IAE subscribes to the general principles of Air Transport Association of America (ATA) Specification No. 200, Integrated Data Processing - Supply. The procedures of Air Transport Association of America (ATA) Specification No. 200 may be used for Initial Provisioning, (Chapter II) Order Administration (either Chapter III or Chapter VI) Invoicing (Chapter IV). A spare parts supply objective is to maintain a 90 percent on-time shipment performance record to our published lead times. The lead time for replenishment spare parts is identified in the IAE spare Parts Price Catalog. Initial provisioning spare parts orders should be placed at least six months prior to required delivery, while conversions and major modif...
SPARE PARTS SUPPORT. VENDOR shall make all spare parts available during the Term of this Agreement and, on reasonable business terms, for a period of five (5) years after the Term.
SPARE PARTS SUPPORT. The Spare Parts Group provides the following categories of spare parts support to airline customers: • Individual Customer Account Representatives • Provisioning • Planning • Order Administration • Spare Parts Inventory • Effective Expedite Service • Worldwide Distribution
SPARE PARTS SUPPORT
