Service Reliability. The parties will make commercially reasonable efforts to ensure that their respective services related to this Agreement are free from material defects, and are available 24 hours a day, 7 days a week to Users. Service Provider agrees to maintain the Service Provider Services according to the applicable restoral expectations set forth in the table below. For unplanned events, Sprint will assign a trouble severity code based on Sprint’s assessment of trouble at the point of trouble identification. Sprint will make adjustments to the trouble severity code based on event activities. Operational reviews between Sprint Technical Services and Service Provider will be conducted as needed. The following trouble severity table will be reviewed periodically by Sprint and Service Provider, and may be modified by mutual written agreement of the parties. Trouble Severity Code Description Restoral Expetations
Service Reliability. 99.5%, excluding network problems (i) occurring between the customer's premise and the PSI Points-of-Presence, and (ii) occurring beyond the point where information exits the PSI backbone.
Service Reliability. Rave shall provide an uptime of 99.999% for the Services, subject to scheduled updates and scheduled maintenance and to any downtime caused by the Client or by Third Party Service Providers. For unplanned downtime (an “Event”), Rave will assign a trouble severity code based on Rave’s assessment of the Event at the point of trouble identification. Rave will make adjustments to the trouble severity code based on how the Event proceeds.
Service Reliability. We seek to have our Services available twenty-four (24) hours a day, seven (7) days a week, and to maintain all saved information. However, technical failures, acts of God and routine maintenance may render our Service unavailable at times, and/or may result in the loss of information. We shall not be liable to You or anyone else for any loss of information or for the non-availability of any Service, unless such loss of information or non-availability of a Service has resulted from our gross negligence.
Service Reliability. Service reliability is defined as the availability of IT services that factor in “unplanned maintenance”. The file/print servers, network, and telephone service reliability is planned at 99%.
Service Reliability a. RapidDeploy shall use proactive and technically appropriate measures to provide an uptime of 99.99% for the RapidDeploy Platform Services for the measurement period and subject to exclusions outlined below in Section 2.
Service Reliability. [This means the maximum number of service breaks that can be tolerated within an agreed period; it may be defined either as number of breaks in a timeframe, or as a Mean Time Between Failures (MTBF) or Mean Time Between Systems Incidents (MTBSI). Define what constitutes a ‘break’ and how these will be monitored and recorded.] As part of the quality of service, “The Service Provider” has designed the service to be resilient; enhancing in that way realibility. The commitments in this SLA are as follows: • No more than 2 (two) Failures in 12 (twelve) months, and • Mean Time Between Failures equal to or greater than 180 days. For the provision of the Service covered by this SLA, a Failure will be considered any Incident with Impact = Critical. See the referenced document ("The Client". Help Desk Service. List of Incidents and Services to Request.) to determine the Impact of an Incident.
Service Reliability. 6.1. Due to the nature of SEACOM MANAGED SERVICES (PTY) LTD ’s network, and its reliability on last mile providers such as Telkom and Neotel, any issues generated by last mile services fall outside the control of SEACOM MANAGED SERVICES (PTY) LTD. However, SEACOM MANAGED SERVICES (PTY) LTD will manage last mile service issues on a reasonable endeavours basis with the equivalent last mile provider to ensure quick resolution of any issues reported by either the Client or the last mile vendor that relate to the use of the SEACOM MANAGED SERVICES (PTY) LTD network.
Service Reliability. Vendor’s service must perform at a minimum 99.9 percent of the time during a calendar month.
Service Reliability. 11.1 The Company acknowledges and agrees that one of its primary obligations under this Contract is to provide reliable services. The Company is therefore expected to use its best endeavours to ensure that all buses operate in accordance with the Panel Timetable and depart on time or at the intervals shown, as appropriate. In addition, the Company acknowledges and agrees that:
