Service Modules. (i) Each Service Module will specify:
Service Modules. Grönroos (2011) has presented a view of managing a company's service offering in which a service comprises a basic service package and the subsequent augmentation of this package. The augmentation, in turn, comprises four parts: the core solution, the enabling service, the enhancing services, and the user interface (UI). Such argument according to Xxxxxxxx & Cassab (2011) can help achieve a better conceptualization of information systems and information technology-enabled services. It can be argued that core, enabling, and enhancing services should be considered as service modules (Johansson & Xxxxxxxx, 2012) that include aspects such as infrastructure, deployment, and user interface The service modules are provided by means of a modular architecture that is based on building blocks reuse (Xxxxxxxxx et al., 2018). The services are exposed via web services and through a modality of interaction with non-invasive back-office systems. Using service modules, each single authority separates the core competence services from the supporting ones that are instead shared among different organisations. This allows authorities to improve digital government assessment results, develop their strategic functions while optimising investments by sharing services and resources of common interest. In this approach, each authority externalises its core services by providing them to outside organisations in the form of separate functional modules. Why is it relevant to Government 3.0? The use of service modules may improve interoperability and assist in horizontal integration of government services. It is an important means of improving both the efficacy of national services and implementing cross-border interaction.
Service Modules. 2.2.1 The Service Modules to be delivered to Customer are marked on Appendix 1 – Service Particulars of this Schedule.
