SERVICE LEVELS AND PENALTIES. The Service Provider shall provide the Services in accordance with the Performance Standards and the Targets set out in Annexure E (Form of Service Levels and Penalties) hereto. In the event that the provision of the Services falls below the expected Performance Standard and thus does not achieve the Target, the Company shall be entitled to invoke the Penalties as set out in Annexure E (Form of Service Levels and Penalties) hereto. The Penalties invoked shall be applied by way of discounting the Charges payable to the Service Provider in the month in which the default in the Performance Standard occurred. Alternatively, if the Company has paid the Charges in full, the Company may require that the Service Provider issue a credit note in respect of such discounts.
SERVICE LEVELS AND PENALTIES. 10.1. The Service Provider shall achieve the service levels specified in this Service Provider Agreement failing which the Fund shall become entitled to the penalties (credits) specified below.
SERVICE LEVELS AND PENALTIES. 10.1. The Service Provider shall achieve the service levels (timelines) specified in this clause failing which the Fund shall become entitled to the penalties (credits) specified below.
SERVICE LEVELS AND PENALTIES. 10.1. The Service Provider shall achieve the service levels specified in this clause failing which the
SERVICE LEVELS AND PENALTIES. The Service Provider shall provide the Services in accordance with the Performance Standards and the Targets set out in 0 (Form of Service Levels and Penalties) hereto. In the event that the provision of the Services falls below the expected Performance Standard and thus does not achieve the Target, the Company shall be entitled to invoke the Penalties as set out in 0 (Form of Service Levels and Penalties) hereto. The Penalties invoked shall be applied by way of discounting the Charges payable to the Service Provider in the month in which the default in the Performance Standard occurred. Alternatively, if the Company has paid the Charges in full, the Company may require that the Service Provider issue a credit note in respect of such discounts.
SERVICE LEVELS AND PENALTIES. Akamai agrees to provide a level of service demonstrating:
SERVICE LEVELS AND PENALTIES. The level of service provided is very important to Southern Lehigh School District. The Contractor must describe in detail the processes and procedures utilized to ensure that service levels are, at all times, maintained to the highest standards. This would include all types of services the Contractor is required to provide, in addition to contingency plans in place for work stoppages. It is very important that the Contractor be able to maintain their regularly scheduled services even during peak use of auxiliary transportation such as field trips, athletic trips, etc. In the event the Contractor fails to comply with any of the requirements for the provision of vehicle drivers, the Contractor may, in addition to not being paid for that run, pay a penalty of $200 for each day of noncompliance. In addition, without establishing limitations, the following infractions may result in the imposition of a penalty of $100 per occurrence: • A driver changing a route or stop without securing approval from the Owner, unless such change in routes or stop is the result of an emergency, in which case notice and securing of approval should be accomplished within five (5) working days after the event. • A driver leaving the driver’s seat while a vehicle is running. • A driver leaving a vehicle unattended with students on board and keys in ignition. • A driver failing to complete a route or being late for a run as the result of insufficient fuels. • Contractor’s failure to respond to a breakdown with a replacement vehicle within a reasonable period of time (30 minutes if breakdown occurs with the Southern Lehigh District boundaries). • A driver not complying with School Bus / Diesel Vehicle Idling Policy # 810.7 A penalty of $10,000 per occurrence shall be imposed on the Contractor when it is determined that a student has been left on an unattended vehicle due to the driver not following established contractor or school district policies.
SERVICE LEVELS AND PENALTIES. 10.1 The Service Provider shall achieve the service levels (timelines) specified in each Scope of Work Order failing which the Fund shall become entitled to the penalties (credits).
SERVICE LEVELS AND PENALTIES. The Consultant shall provide the Services in accordance with the Performance Standards and the Targets set out in Annexure E (Form of Service Levels and Penalties) hereto. In the event that the provision of the Services falls below the expected Performance Standard and thus does not achieve the Target, the Company shall be entitled to invoke the Penalties as set out in Annexure E (Form of Service Levels and Penalties) hereto. The Penalties invoked shall be applied by way of discounting the Fees payable to the Consultant in the month in which the default in the Performance Standard occurred. Alternatively, if the Company has paid the Fees in full, the Company may require that the Consultant issue a credit note in respect of such discounts.
SERVICE LEVELS AND PENALTIES. 11.1. The Service Provider shall perform the Services with promptness, diligence, and courtesy. The Service Provider shall execute the Services in a professional manner and in accordance with the practices and professional standards used in well-managed operations performing Services similar to the Services.
