Performance and Quality. The reliability of equipment delivered under this contract shall be specified in the orders. The contractor shall supply Mean Time Between Failure (MTBF) and Mean Time to Repair (MTTR) data (if available) to allow calculation of the serial reliability of the system supported by the products delivered and ensure its proper functioning. The contractor shall be capable of providing reliability calculations for the systems delivered under this contract in accordance with Telcordia standard SR-332 (Issue Number 02) “Reliability Prediction Procedure for Electronic Equipment” or other standards specified in the task order. The contractor shall be capable, in response and performance of a task order, of committing to a specified performance level and/or quality of service level in a Service Level Agreement (SLA). The SLA may include network metrics (e.g., availability, response time), billing metrics (e.g., the error rate of charges billed under the contract), customer service metrics (e.g., the percentage of calls to the customer service function that were answered in less than 30 seconds), and security metrics (e.g., the probability of detecting attempted intrusions into the system and the associated false-alarm rate). The contractor shall describe to the customer how the data will be collected and provide to the customer an acceptable reporting mechanism that tracks the requirements agreed to in the SLA. Basic requirements for the SLA may include but are not limited to:
Performance and Quality. 4.1 The Supplier warrants that:
Performance and Quality. Contractor shall schedule work within seven (7) calendar days and shall complete the work within thirty (30) calendar days following receipt of materials, unless procedure is delayed by Everbrite notification, or Contractor notifies Everbrite of any unavoidable delays by factors completely beyond his control. If shipment of materials by Xxxxxxxxx is not required, Contractor shall complete the work in accordance with time schedule specifically established for this work. Contractor shall continuously perform all work under this agreement in a skillful, diligent, thorough and careful manner, and shall protect the location(s). Everbrite may refuse any portion of Contractor’s work because of unsatisfactory quality of materials or workmanship or any unauthorized deviation from specifications. Contractor agrees to pay all cost involved in replacing and correcting such work. In addition, Xxxxxxxxx reserves the right to cancel this agreement or any portion at its election for Contractor’s negligence, slow progress, use of unsatisfactory materials or workmanship, or evidence of fraudulent representation. Contractor further agrees to relinquish any materials shipped to his place of business if default is declared.
Performance and Quality. 3.1 Subcontractor shall perform the Subcontracted Work diligently, competently, and in a workmanlike manner, meeting all applicable industry standards, codes, and regulations.
Performance and Quality. The Servicer shall perform the Services in conformity with practices and procedures used by the Servicer, and of the same quality as provided by the Servicer and its Affiliates, 30 days prior to the date hereof. The Servicer shall, to the extent feasible, modify such practices and 122 procedures to the extent necessary (a) to comply with any consents, licenses or approvals obtained pursuant to Section 3.2, (b) to avoid a breach or violation of any proprietary licensing, confidentiality or similar agreement to which the Systems (as defined below) are subject, and (c) to comply with changes in such laws and regulations as are applicable to the Services which become effective during the Transition Period, in each case, at the Company's cost. In providing the Services, the Servicer may, but shall not be obligated to, conclusively rely on advice of counsel provided by the Company.
Performance and Quality. Edwards shall perform thx Xxxxxces at the levels and in the manner that it has historically performed such Services and in conformity with commercially reasonable standards.
Performance and Quality. The Servicer shall perform the Services in conformity with existing practices and procedures used by the Company and the Servicer, and of the same quality as provided by the Servicer and its Affiliates, prior to the Execution Date. The Servicer shall, to the extent feasible, modify such practices and procedures for compliance with changes in such laws and regulations as are applicable to the Services which become effective during the Transition Period, at the Company's cost. The Servicer may conclusively rely on advice of counsel provided by the Company. In the event the Servicer considers it necessary as the result of one or more employee resignations to retain any independent contractor or new employee to provide all or any part of the Services hereunder, it will obtain the Company's and the Purchaser's prior written consent to such arrangement, and if such consents are not given, Servicer shall have no obligation to provide the Services to have been performed by such new employee or contractor.
Performance and Quality. The Company will work with its employees to introduce a structured approach to Continuous Performance Improvement (CPI). This programme will concentrate on quality, improving job procedures and addressing poor plant performance and work methods.
Performance and Quality. The Company will work with its employees and their representatives to introduce a structured approach to Continuous Improvement Process (CIP). This program will concentrate on quality, improving job procedures and addressing poor plant performance and work methods.
Performance and Quality
