Operator Support. To the extent it is aware of the same, Equipment Division will keep Hawker appraised of any and all operator conferences, meetings, vendor liaison, cost-of-ownership programs, etc. that concern, or involve, operators in the Territory.
Operator Support. During the Term, maintain a toll free telephone number (separate from the telephone number established and maintained by Bank pursuant to Section 3.5(a)), with live operator customer service (in English and, except in the case of the iAdvance Credit Product, Spanish) for Operators to obtain information and make inquiries regarding the Programs, including the Cards, Credit Products, Processing Services and the terms and conditions set forth in the Cardholder Agreement and Credit Documents, which service shall be available (i) Monday through Friday 7 a.m. – 1 a.m., Saturday and Sunday 8 a.m. – 8 p.m. (with the exception of holidays and in all cases, Eastern time) and (ii) during all times during the Term, Monday through Friday 9 a.m. – 5 p.m. to provide such information and to handle such inquiries (with the exception of holidays and for each U.S. time zone). Bank shall service all inquiries of the Operators in a prompt and professional manner in accordance with industry standards of practice, and in compliance with Applicable Law. At all other times, Bank shall provide customer service levels that are customary for debit card providers and shall require that all customer service representatives are sufficiently familiar with all aspects of the Programs.
Operator Support. The Operator shall be responsible for all equipment, goods and services it provide together with all events and liability attributable thereto, and the Operator shall promptly provide, without limitation, the following to the Company: (a) access to the Sites; (b) supply and deliver the Operator’s equipment necessary for the performance of the Company’s duties and obligations under this Agreement; (c) accept delivery of the Goods and the Works from the Company; (d) all electric power, lighting, air conditioning needed by the Company to perform the duties and obligations under this Agreement; and (e) other relevant requirements under this Agreement (including without limitation, design and technical set-up of the System).
Operator Support. During the Term, maintain a toll free telephone number (separate from the telephone number established and maintained by Bank pursuant to Section 3.5(a)), with live operator customer service (in English and, except in the case of the iAdvance Credit Product, Spanish) for Operators to obtain information and make inquiries regarding the Programs, including the Cards, Credit Products, Processing Services and the terms and conditions set forth in the Cardholder Agreement and Credit Documents, which service shall be available (i) Monday through Friday 9 a.m. – 11 p.m., Saturday 9 a.m. – 6 p.m., Sunday 11 a.m. – 5 p.m. beginning January 11 and ending on April 30 (with the exception of holidays and in all cases, Eastern time) and (ii) during all times during the Term, Monday through Friday 9 a.m. – 5 p.m. to provide such information and to handle such inquiries (with the exception of holidays and for each U.S. time zone). Bank shall service all inquiries of the Operators in a prompt and professional manner in accordance with industry standards of practice, and in compliance with Applicable Law. At all other times, Bank shall provide customer service levels that are customary for debit card providers and shall require that all customer service representatives are sufficiently familiar with all aspects of the Programs.
Operator Support. During the Term, maintain a toll free telephone number (separate from the telephone number established and maintained by Bank pursuant to Section 3.5(a)), with live operator customer service (in English and, except in the case of the iAdvance Credit Product, Spanish) for Operators to obtain information and make inquiries
Operator Support. To the extent it is aware of the same, Dunlop will keep Hawker appraised of any and all operator conferences, meetings, vendor liaison, cost-of-ownership programs, etc. that concern, or involve, Aircraft operators in the Territory.
