Intermediate Call Centre Sample Clauses

Intermediate Call Centre. Due to the “nomadic” nature of VoIP and the availability of “geographically independent” telephone numbers, Harewaves Wireless Inc. and/or its service providers route 911 calls to intermediate “APCO¹ trained” Emergency Response Operators. These emergency response operators are different from the “PSAP²” operators that would answer a traditional emergency 911 call. The emergency response operator will ask the caller to confirm their location and call back number with the information on record (see 1.8, 1.8.1
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