Fault Management. Full details of the fault reporting process and contact names and numbers are set out in the Operations and Maintenance Manual.
Fault Management. The NOC will recognize, isolate, log faults and restore Services in the network. A situation may arise when the Optical Wavelength may experience degradation or outage. When calling in the outage, the Customer should provide an accurate description of the trouble with circuit identification to the NOC. It is essential that the Customer be able to provide physical access to their demarcation point to Rogers at the time of trouble should Rogers be the provider of the Customer’s Access Network. Rogers will perform diagnostic testing and physical loopback testing to determine the root cause of the outage.
Fault Management. 10.1 The Help-Desk Support Service
Fault Management. Boomerang will provide fault management and recovery of the System. This includes logging of alarms, acting on alarms, and resolving the cause or limiting the effect.
Fault Management. Rogers will provide comprehensive Fault Management Services. These include:
Fault Management. In case of API malfunctions, the Customer can contact the support (Customer Support Center) indicated in the Mercedes-Benz /developers Portal or in the XENTRY Shop at the contact address indicated there.
Fault Management. Standard Service hours are 0900 to 1700 AEST Monday to Friday. Field technicians requested outside standard service hours will incur service charges – Fault reporting hours are, 24 hours a day, 7 days a week. We will respond to and resolve faults in accordance with our targets as specified in this agreement. Our service centre will manage any reported fault through to its resolution.
Fault Management. Features Viewing of the IFU's active alarms (time- stamped) stored on the individual IFU. Allows user to lag a note with each alarm type. Viewing of the Alarm History Log [*] events (time-stamped) stored on the individual IFU (an event is either an alarm set or alarm clear). Mask/Unmask of all alarms. Displays the Modem Lock status. Configuration of the SET/CLEAR threshold values for certain Threshold Crossing Alarm (TCA) parameters.
Fault Management. 15 4.4 Accounting............................................................... 15 4.5
Fault Management. Fault Management involves the process of monitoring traps and alarms on all service providing elements and links in order to allow for sectionalization, identification, and resolution of a problem with the delivery of Services. With respect to each of the Service Bundles, Fault Management is described in Schedule A.
