CUSTOMER SERVICE OFFICE. The Licensee shall maintain and operate a full service customer service office in the City of North Xxxxx for general purposes, including accepting payments, receiving and resolving customer complaints, including, without limitation, those regarding service, equipment malfunctions or billing and collection disputes. The customer service office shall be open for both telephone and walk-in customer service business for a minimum of eight (8) hours each day Monday through Friday, except that for a minimum of one day per week, the office shall be open a minimum of two (2) additional evening hours, and on Saturdays it shall be open for a minimum of three (3) hours, unless the Issuing Authority (the Mayor) of the City of North Xxxxx and the Licensee mutually agree to a different weekly schedule, including alternative hours.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office in the Town of Wellesley, for the purpose of, among other things (i) receiving customer payments; (ii) receiving returned or exchanged equipment; and (iii) answering inquiries and resolving complaints.
CUSTOMER SERVICE OFFICE. For the term of this Renewal Licensee, the Licensee shall continue to maintain, operate and staff, with a minimum of one (1) full time equivalent staff person, a full-time customer service office within the Town of Amherst open for walk-in business Monday through Friday, during Normal Business Hours, for the purpose of, among other things, receiving monthly xxxx collections, installation and change of service and service call requests, exchanging/replacing customer equipment, receiving all customer inquiries and Complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions; and answering general inquiries.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time Customer Service office within the Town of Westford, for the purpose of receiving customer inquiries and complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said Customer Service office shall be open for walk-in business during normal business hours, as defined by the FCC’s Customer Service Obligations, which shall include one (1) evening a week (5:00-8:00 PM) and/or Saturday morning (9:00 AM-12:00 Noon).
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office within the City of , for the purpose of receiving customer inquiries and complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries.
CUSTOMER SERVICE OFFICE. 1) The Service Provider’s customer service office is located at 00000 Xxx Xxxx, Houston, Texas 77032.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office within the City of Cambridge or at a convenient location to the City of Cambridge, for the purpose of receiving customer inquiries and complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said customer service office shall be open for walk-in business during Normal Business Hours, as defined by the FCC’s Customer Service Obligations, which shall include one (1) evening a week.
CUSTOMER SERVICE OFFICE. The GSFC Management Operations Directorate has a Customer Service Office that serves as the point of entry for requesting many of its services at the GSFC Greenbelt location. These services also include those for Wallops customers that are performed by Greenbelt organizations. The Management Operations Directorate provides support in the following areas: procurement; facilities management; protective services; environmental management; logistics; library services; and technical information services. The contractor shall operate and maintain the Service/Work Reception Desk, which shall operate during GSFC business/core hours. The contractor shall provide a wide range of services from customer work intake to work tracking and productivity measurement, support concerning forms, data entry and retrieval, work status reporting, handling of customer inquiries, and delivery of work to customers. The Service/Work Reception Desk staff shall be knowledgeable in the services provided by the Directorate in order to provide customers with informed responses to their questions. It is the role of Service/Work Reception Desk staff to provide support to Center users by answering questions and tracking workflow through various computer information systems. These systems include, but are not limited to: eMOD, Maximo, SAP, BW, Studio-8 and AMMS. All data entered into the eMOD work tracking database remains the property of the Government. The requester of a service call made by telephone shall be given a work order number and phone number to call for future status inquiries. The contractor shall provide support in the planning and execution of marketing and outreach activities to heighten Center awareness and will play an instrumental role in training Center employees on the use of the web-based ticketing system. The contractor shall provide Service/Work Reception Desk Support that includes, but are not limited to: answering customer inquiries and providing work status; submitting work requests; processing work tickets; providing data entry and routing tickets; and providing immediate technical and training support to customers as needed. Performance Requirement xXXX work requests shall be entered into eMOD the same day of receipt. Work requests received after 4:30 p.m. shall be entered the next workday by 10:00 a.m.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office within the Town of HOPEDALE or any contiguous Town, for the purpose of receiving customer inquiries and complaints made in person including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries.
CUSTOMER SERVICE OFFICE. The Licensee shall have a customer service office that is reasonably convenient and proximate to the Town and for Subscribers that will be open during Normal Business Hours and accessible to Subscribers to make xxxx payments.
