Customer Portals. Verizon provides a managed services portal (Verizon Enterprise Center or VEC), which provides real time access to Customer’s ticket information 24 hours a day, 7 days a week. Customer is limited to 10 user accounts.
Customer Portals. 10.2.1 Integrated Administrator Console (“IAC”). Customer’s Administrator can establish and maintain the settings for Customer’s network. The IAC provides the Administrator with the capability to maintain Customer Groups and set-up/maintain enterprise-wide call routing and restriction.
Customer Portals. Verizon offers internet customer portals to provide a secure, scalable, consolidated view of Customer’s Contact Center information 24 hours a day, 7 days a week, 365 days a year including, without limitation, Verizon’s Enterprise Center at xxxxx://xxxxxxxxxxxxxxxx.xxxxxxx.xxx/ (collectively, “VEC”). The VEC provides real time access for project oversight and operational systems and updates including, without limitation, trouble ticketing. Customer is limited to ten (10) user accounts and is responsible for ensuring that all users understand and comply with the confidentiality requirements set forth in the Agreement.
Customer Portals. Verizon offers Internet Customer portals providing a secure, scalable, consolidated view of Customer network information 24 hours a day, 7 days a week, 365 days a year including, without limitation, Verizon’s enterprise services portal (“ESP”) and Verizon Customer Center (“VCC” collectively, “Customer Portal”). Customer Portal provides real time access for project oversight and operational systems and updates including, without limitation, trouble ticketing and call detail records for Verizon voice circuits. Customer is limited to [**] User accounts and is responsible for ensuring that all users understand and comply with the confidentiality requirements set forth in the Agreement.
